- OperatorSanteda International B.V.
- Established2019
- Games8,000+
- Providers90+
Information we may collect
When you use Mystake Casino, we may handle information that identifies you, relates to your account or helps us operate the website securely. The information collected depends on how you use the site, which services you access and the choices you make.
Account and identification information
- Your name, date of birth, nationality and other details provided when you register or update your account.
- Your username, account login details, contact information and communication preferences.
- Information supplied during identity, age or account verification, including copies or details from verification documents where these are required.
- Information about responsible gambling settings, account restrictions or support requests connected with your use of the service.
Payment and transaction information
We may collect or receive records relating to deposits, withdrawals, wagers, wins, losses and other account transactions. Payment providers may process payment details on our behalf, and we may receive information needed to confirm a transaction without necessarily receiving or storing all underlying payment credentials. Transaction information helps us operate your account, provide accurate records, resolve disputes and meet financial crime prevention and other legal requirements.
Technical and usage information
When you visit the website, we may receive technical information such as your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, links used and dates or times of activity. We may also record information about errors, performance and interactions with the website. This information helps us maintain security, understand general website use and improve the player experience.
We may receive information from service providers, payment providers, verification services, fraud prevention services or other parties where this is necessary to provide the service, protect the site or meet our obligations. We may also create combined or statistical information that does not reasonably identify an individual.
How we use information
Mystake Casino uses personal information only for purposes connected with operating the website, managing player accounts and meeting applicable obligations. Depending on the circumstances, information may be used for the following purposes:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other account activity.
- Checking identity, age and eligibility before or during the use of relevant services.
- Detecting, preventing and investigating fraud, money laundering, collusion, abuse, account takeover and other suspicious or unlawful activity.
- Protecting the security, availability and integrity of the website, systems and player accounts.
- Providing customer support, responding to questions and handling complaints or disputes.
- Sending service messages about account activity, security, changes to the website or important operational matters.
- Sending marketing communications where permitted and where you have provided the required permission, subject to your ability to opt out.
- Understanding how players use the website, testing features, fixing errors and improving products, content and services.
- Keeping records and responding to requests from courts, government bodies, law enforcement agencies or other authorised parties where disclosure is required or permitted.
- Enforcing website rules, protecting rights and property, and managing legal claims or business risks.
We may use automated checks or risk assessments to help identify unusual activity, verify information or protect the service. Where appropriate, additional review may be required before an account action can be completed. We do not use personal information for purposes that are unrelated to the operation, protection or legitimate improvement of the service unless we have a lawful basis or your permission.
Marketing choices
You may receive promotional messages only where this is allowed and appropriate. You can withdraw your consent to marketing at any time by using an unsubscribe option in a message or by contacting support@mystakecasino.best. Choosing not to receive marketing will not normally affect essential service, security or account messages.
Storage, retention and international handling
Personal information may be stored or processed by Mystake Casino and its service providers in Australia or other countries, depending on the systems and providers used to operate the website. Where information is handled outside Australia, we take steps intended to support appropriate protection and lawful handling, subject to applicable requirements.
We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not necessarily result in the immediate deletion of all information.
When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures and applicable requirements. Information retained for legal, security or dispute purposes may be subject to restricted access and used only for the relevant purpose.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, you may have rights regarding the personal information we hold about you. These rights can depend on the circumstances, the type of information and any legal obligations that apply.
- Access: ask for a copy of, or information about, personal data held about you.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask for your data to be deleted where there is no valid reason for us to keep it. Some information may need to be retained by law or for security, dispute or other legitimate purposes.
- Marketing consent: withdraw your consent to marketing communications at any time. This will not normally affect essential account or service messages.
- Information about handling: ask questions about how your personal information is collected, used or shared.
To exercise these rights or make a privacy request, contact support@mystakecasino.best. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes, helping to protect accounts from unauthorised requests.
We aim to respond to valid requests within a reasonable period and may explain if a request cannot be completed in full. For example, access, correction or deletion may be limited where doing so would affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping requirement.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. We encourage you to review this page periodically so you remain informed about how information is handled.
